Our Guarantee

  1. We promise to provide the most current security and information technology best practices regarding your sensitive information and your privacy rights. This includes information you provide us through our website, emails, text and phone-lines, and the security of your information once we’ve received it. We take this very seriously and promise your information will be protected to the highest extent.
  2. Communication is crucial. We promise to never leave you waiting for a phone call or email. For most requests, we respond the same business day (usually within minutes) and in all cases, in no more than 24 hours (unless your request falls on a Sunday or a holiday). We understand if you have questions that you want them answered. If your Military Loans Connection customer service representative is out of the office or with another customer, we will be sure to put you in the hands of another customer representative or manager that can do the job just as well.
  3. We don’t run on “auto-pilot”. We never just assume you are happy with your transaction. The majority of our business comes from repeat customers and we place a premium on your satisfaction with our service. We want you to serve you again and can’t expect that to happen if you are unhappy with your experience or the way you are treated.
  4. We promise to adhere to the US FDIC Small Dollar Loan Guidelines as well as the Military Lending Act of 2007. Our goal is to provide you the highest level of service and follow the best practices and policies defined by the government. We provide you all loan documentation electronically, giving you the convenience of time to review your agreements and make decisions without any undue pressure. We want you back again as a customer and do what we can to insure your experience with us is a positive one.
  5. Last of all, we promise No Bull. All Military Loans Connection employees recognize that not all things go according to plan. We promise to be up front and honest about any adverse situation that may arise with your transaction or your secure loan agreements. We promise to let you know what’s going on and how we plan to fix any issues immediately.

Ready to get started? Apply Online Now